All returns must have a return authorization number issued by High Horse Performance, no exceptions allowed. If you would like to return an item, please complete the RMA Request Form found at highhorseperformance.com/returns/ and we will initiate the return process for you.
Most products carry a warranty against defects in materials and/or workmanship. All warranty claims will be directed to the product manufacturer. We will facilitate this process or put you in direct contact with the manufacturer depending on their policy. Please contact us to start the warranty claim process.
Order Updates And Changes
You can request an order update or request a change or modification to your parts order, shipping method or change your shipping address by completing our online Order Update Request Form. Just follow the link for more detailed information.
Order cancellations are handled on a case by case basis. CANCELLATION FEES MAY STILL APPLY. Cancellation fees are at the discretion of High Horse Performance. Orders that have been processed and/or shipped cannot be cancelled. To cancel an order please complete our online Order Cancellation Form. Just follow the link for more detailed information.
When you place an order, we will estimate shipping based on the shipping option you select. At times we may need to adjust shipping costs due to changes in how an item ships (i.e. multiple packages, multiple carriers, etc.). We will always contact the customer before proceeding with any large or international shipments that requires additional charges to be paid. We utilize UPS, USPS and FedEx. When customers select free shipping we will select the most economical method of shipping in most cases. Some exclusions apply for free shipping qualifications. If you are unable to receive shipments with a select carrier, please notify us prior to placing your order.
Freight shipments must go to a commercial address. We are unable to process freight shipments to residential addresses.
HHP requires ALL customers paying via credit card to ship their order to the billing address to help prevent the rampant fraud in the industry. This may not apply to customers paying via Paypal or Affirm and shipping to verified shipping addresses. If you are a first-time customer or customer with less than 90 days of satisfactory order history and placing an order on the website with a credit card where the billing and shipping do not match, you will be contacted by an associate to review your order. Very few exceptions to these requirements are allowed in order to protect our customers and our bottom line. Credit card fraud is not a victimless crime and we take exceptional measures to thwart this crime and prosecute to the max extent of the law.
Damaged and Lost Shipments
If an item is damaged or lost in transit, please notify High Horse Performance immediately. We must file a claim with the carrier and cannot authorize any replacement shipments, returns or refunds until the claim has been completed. If your package was damaged, please keep all packing materials and send pictures of the damage. All claims must be initiated with the carrier within 48 hours of delivery.
If a package shows delivered but cannot be located at your address, we recommend thoroughly inspecting your property (doors, porches, garages, etc.) and checking with your neighbors. There are instances where packages are delivered to an incorrect address. If the package cannot be located, a claim must be initiated with the carrier within 48 hours of delivery. The shipper will trace the package and determine if the package was delivered to the correct address.
Shipments that have been traced by the carrier (UPS, USPS or FedEx) and show delivery to the correct address will be deemed as stolen. Packages stolen from a customers residence are not the responsibility of High Horse Performance or the carrier. Theft is a crime and you may want to contact local law enforcement to file a police report and initiate a claim through your home owners or renters insurance.
California Customers & Similar Emissions States
Due to CARB and other emissions regulations around the United States, particularly within the State of California, High Horse Performance, Inc. makes no claims that any of the parts we sell are emissions legal or considered street legal unless specified otherwise. All parts and tuning sold by High Horse Performance, Inc. are to be considered sold by HHP and purchased by the customer for Off Road Use Only and contain chemicals known to cause cancer when located within the State of California.
Hawaii, Alaska, Puerto Rico & International Customers
We can ship to virtually any address in the world, but the shipping rates calculated at checkout are tailored to shipments within the Continental US only. Extra shipping fees may apply for shipments outside of the Continental US. In order for us to keep our shipping rates as low as possible, this is a requirement and we apologize for any inconvenience this may cause. We recommend that you contact our sales team prior to making any purchase for delivery outside of the continental US. Please be advised that there may be restrictions and some products cannot be shipped to certain international destinations.
Shipments may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are the responsibility of the receiver and are not included in the shipping and handling cost. For a full quote with international shipping, please fill out our International Shipping Quote request form.