Ordering Information Order Payments, Shipping Info, and Product Warranties Online Payments
- We accept Visa, Mastercard Credit Cards. Debit Cards and PayPal are also accepted.
- We accept Money Orders and Certified Checks from US customers only. Please allow 3-5 days to credit our account. Complete your order with confirmation of an order number and print it out, include your payment, and mail to: High Horse Performance, Inc. 93 Artisan Dr, Smyrna, DE 19977 USA
- For first time orders / new accounts - We can only ship to the billing address on file with your credit card provider - (options to ship to trusted shops available - we reserve the right to cancel any transaction(s) that can not be verified)
High Horse Performance, Inc. is committed to safeguarding your privacy online. For your protection High Horse Performance, Inc. uses only PNC Bank for all of our merchant sales. All transactions are encrypted with the latest 128 bit SSL security technology. Your online order is secure. Credit cards are charged for the order amount at time of order.
Privacy Statement - Your personal information and email address will never be shared with anyone. Never.
Hawaii, Alaska, Puerto Rico & International Customers - High Horse Performance sells and ships product to anywhere in the world but the shipping prices contained in this site are tailored to shipments within the Continental US only. Extra shipping fees may be incurred for shipments outside of the Continental US. In order for us to keep our listed prices as low as possible, this is a requirement and we apologize for any inconvenience this may incur. We recommend that you email or call our sales team prior to making any purchase for delivery outside of the continental US.
Warranties: High Horse Performance, Inc. does not and cannot provide warranties, actual or implied, for any manufacturer's product or services. Warranties are provided by the manufactures and are handled between the manufacturer and customer directly. Most parts come with Manufacturer warranty cards which are required to be filled out and sent in to the manufacturer by the customer at time of receipt of product. No products should be shipped back to High Horse Performance, Inc. or it's warehouses without prior permission and RMA (Return Merchandise Authorization) number. High Horse Performance is always willing to assist their customers with the warranty process but is limited in action by the manufacturers and cannot mandate or affect any changes to the manufacturer's warranty policies actual or implied.
Refunds and Returns: ALL refunds and returns are at the discretion of HHP and/or the manufacturer. Returns will not be accepted 30 days after purchase date. All returns must be received in new/uninstalled condition in the original packaging. RESTOCKING FEES WILL APPLY. No products should be shipped back to High Horse Performance or its warehouses without prior permission and RMA (Return Merchandise Authorization) number. Once a return is received, it may take 24-48 hours for the return to be processed and credit issued. All returns must have a return authorization number issued by High Horse Performance, no exceptions allowed. If you would like to return an item, please complete the RMA Request Form found at highhorseperformance.com/returns/ and we will initiate the return process for you.
Order Cancellation: Order cancellations are handled on a case by case basis. CANCELLATION FEES MAY APPLY. Cancellation fees are at the discretion of High Horse Performance. Orders that have been processed and/or shipped cannot be cancelled. To cancel an order please complete our online Order Cancellation Form. Just follow the link for more detailed information.
Order Updates And Changes: You can request an order update or request a change or modification to your parts order, shipping method or change your shipping address by completing our online Order Update Request Form. Just follow the link for more detailed information.
California Customers & Similar Emissions States: Due to CARB and other emissions regulations around the United States, particularly within the State of California, HHP makes no claims that any of the parts we sell are emissions legal or considered street legal unless specified otherwise. All parts and tuning sold by High Horse Performance, Inc. are to be considered sold by HHP and purchased by the customer for Off Road Use Only and contain chemicals known to cause cancer when located within the State of California.
High Horse Performance, Inc. is not liable for damage to a customer's vehicle nor injury to person(s) using purchased parts due to improper use, improper installation, or an incorrect part purchase.